Privacy Policy
1. Introduction
At ViaKits, protecting your personal data is a priority. This privacy policy explains what information we collect, how we use it, and the steps we take to ensure its security. By using our site [www.viakist.com], you accept the practices described in this policy.
2. Collection of Personal Information
We collect different categories of personal data when you interact with our site:
- Contact information: such as your name, email address, telephone number, and postal address.
- Payment information: including credit card details or other payment methods.
- Order information: details of the products you have ordered, personalization preferences, etc.
- Browsing data: such as IP addresses, cookie data, and browsing history on our site.
3. Use of Personal Data
The personal data collected is used for:
- Order processing: order management, payments, deliveries and communications related to your purchases.
- Customer service: answering your questions, managing returns or complaints.
- Marketing: sending newsletters, promotional offers, and other marketing communications, if you have given your consent.
- Site improvement: data analysis to improve the user experience and site performance.
4. Information Sharing
Your personal data is never sold to third parties. We may share your information with:
- Service providers: third parties involved in order processing, such as payment services, carriers, or web hosting services.
- Legal authorities: if required by law or to protect our rights, for example in the event of fraud or violation of our general terms and conditions of sale.
5. Data Security
ViaKits implements appropriate security measures to protect your personal data from unauthorized access, modification, disclosure or destruction. We use encryption protocols, firewalls, and access controls to ensure the confidentiality and integrity of your data.
6. Data Retention
Your personal data is retained for as long as necessary to achieve the purposes described in this policy or to comply with legal requirements. For example, order information may be retained for tax and accounting purposes.
7. Your Rights
In accordance with current legislation, you have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Rectification: You can request the correction of your data if it is inaccurate or incomplete.
- Deletion: You can request the deletion of your data, under certain conditions.
- Opposition: You can object to the processing of your data for direct marketing purposes.
- Portability: You can request to receive your data in a structured, commonly used and machine-readable format.
8. Cookies and Similar Technologies
Our site uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit our site. You can set your browser to refuse cookies or alert you when a cookie is being sent, but this may affect your ability to use certain features of the site.
9. Changes to the Privacy Policy
ViaKits reserves the right to modify this privacy policy at any time. Any changes will be posted on this page and, if necessary, notified by e-mail.
We encourage you to periodically review this page to stay informed of any changes.
We encourage you to periodically review this page to stay informed of any changes.
10. Contact
For any questions regarding this privacy policy or your personal data, please contact us!